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Use your voice to complete case-related paperwork faster, and spend more time successfully serving children, youth and families.

Today, social services agencies are understaffed, underfunded and overworked even as caseloads and documentation requirements continue to increase.

  • Social workers often have 25 cases open at any given time, resulting in high burnout and turnover rates.
  • Three quarters of social workers spend more than 40% of their time on administrative work.
  • One third of social workers spend more than 60% of their working lives on administration.
  • A social worker is required to create and update up to eight separate documents for any given case.
  • Half of social workers put in five or more overtime hours per week

Using Dragon speech recognition, caseworkers can dictate documents three times faster than typing — with up to 99% accuracy — directly into a Statewide Automated Child Welfare Information System (SACWIS). What's more, caseworkers can use voice-enabled commands to complete several functions - this can lower the number of keystrokes and mouse clicks by up to 80%.

There’s no easier or more effective way to increase caseworker productivity and satisfaction.

Zephyr-TEC’s solutions include:


With the Dragon speech recognition, you can create high-quality documents, fill out form-based reports, or complete case files and other paperwork 3x faster than typing and with 99% accuracy, simply by speaking.

Cut Documentation Completion Time
Empower caseworkers to turn voice into text with up to 99 percent accuracy using virtually any Windows-based application. Dragon enables social workers to create documents three times faster than most people type.

Improve Report Quality
Replacing the frustrating process of typing with the ability to complete reports by voice encourages caseworkers to enter more detail. In addition, enabling caseworkers to dictate session notes while they are still fresh in their minds leads to more complete, detailed and consistent case documentation.

Send and Manage Email
Like most professionals, case workers are bombarded with email every day. By enabling them to compose, send and manage email entirely by voice, Dragon delivers dramatic productivity gains so caseworkers can get more done in any given workday.

Productivity on the Go
Enable caseworkers to be more productive on the go by dictating session notes into a handheld digital recorder; Dragon will automatically transcribe the audio files of their voice when they connect the recorder to their PC.

Curb Caseworker Burnout
Help caseworkers achieve better work/life balance by dramatically reducing the time it takes to complete case documentation. By reducing tedious administrative tasks and fatigue, Dragon helps to increase job satisfaction for case workers.

Manage Large User Networks
Dragon offers administrative tools to manage large user populations. Organizations with large deployments can centrally manage voice profiles, custom vocabularies, and multiple installations. Robust security and configuration options enable administrators to control Dragon usage across the enterprise.

See Dragon in Action

Zephyr-Tec Expertise

Get the Most from Dragon

Zephyr-TEC, a speech recognition software reseller for over 26 years, has the expertise to ensure caseworkers will be successful with Dragon. As a Nuance Certified Gold partner, Zephyr-TEC is able to provide implementation services, training and technical support for speech software as well as peripherals such as digital voice recorders.

With Zephyr-TEC training, what can you do with speech recognition software?

  • Improve your workflow
  • Dictate your reports, email, and letters at speeds of over 100 words per minute
  • Edit your documents by voice
  • Improve the turnaround time of your reports
  • Increase your productivity
  • Dictate your reports from anywhere with a handheld digital recorder
  • Download recorded files and having Dragon transcribe them

As part of our evaluation of your workflow, we will address questions like:

  • Which product is best for organization and budget?
  • Do you need custom commands or specialized vocabulary?
  • Can you use a digital recorder to transcribe your dictation?
  • Does it work on your network or existing equipment?
  • How long does it take to be proficient?

“I’m so much more effective with Dragon than I am without it. I’m thinking more about what I’m putting in my narrative and I’m adding more detail because I actually have the time to do it. With Dragon, I can make sure that everything that needs to be in there is in there, and I can do it in a fraction of the time compared to typing.”

— Ryanne Letourneau, Caseworker, Maine Department Of Health And Human Services

Interested in implementing speech recognition into your office?

Zephyr-TEC has successfully implemented Dragon Legal with customized verbal macros in traditional and proprietary applications for large and small businesses and government organizations.

Contact us today for your free presentation or to request a customized quotation!

Not sure whether speech software will run on your systems or work with your voice? Consider a Zephyr-TEC Speech Feasibility Study. TRY IT BEFORE YOU BUY IT!

Download this FREE evaluation form, complete it and fax it back to Zephyr-TEC. Zephyr-TEC will evaluate how feasible it would be for your office to work smarter and faster by voice.


Jim Coursin
A caseworker for children at Clinton County Protective Services in New York, Jim travels around the county conducting hundreds of interviews per year. The handwritten notes taken at all those interviews must be entered into the agency’s Windows-based case management system. Even given Jim’s impressive typing speed of 60 words per minute, inputting all those notes was an extremely time-consuming process. Now he dictates his notes into a digital recorder and Dragon automatically transcribes the text. Thanks to Dragon, Jim not only saves about an hour a day in text input, but he is able to provide more detailed and complete notes about each interview.

Rosemary Johnson
Because Rosemary Johnson, a Florida DCF adult protective investigator, handles cases in three different counties; she spends her days in the car driving long distances to meet with individuals in crisis. Frequently she is unable to make it back to the office for two or three days at a time. Dragon helps her keep pace with paperwork while on the road by letting her dictate notes into a digital recorder or a headset connected to a laptop. When she returns to the office, she can simply upload the recorded files to her computer for automatic transcription.

Barbara Mason
“I had been working for three years licensing foster families before I discovered Dragon software. Unfortunately I never took typing and that left me with a choice of dictating a complete report or slowly and tediously typing it myself. A normal licensing report would be between 15 and 30 pages. I was often conducting interviews with multiple families at the same time and needed to keep all of their lives straight. Since purchasing Dragon I am able to complete an interview and immediately dictate the portion of the report related to my interview. I am able to do more with less due to the Dragon software. I still have my secretary proof my reports, but Dragon has helped her save time also since she no longer has to type the report.”

Jose A. Lugo
“I am a therapist, who has carpel tunnel as a result of the hours I spend writing Treatment Plans, Notes and reports to various courts in the county of Queens. Dragon has allowed me to do my job with ease and to fulfill my responsibilities to my employer... Dragon allows me to accomplish my responsibilities and remain current in all my affairs.”

James Hanover
“I work for a state agency in Wisconsin. With my position, I have a lot of paperwork which I have to process daily. Without Dragon NaturallySpeaking, I wouldn’t be able to keep up with the demands of my job. I have cerebral palsy. And because of my disability, I can’t type like most individuals. I also have a significant speech impediment. But despite these barriers, Dragon has become my best source of communication. The thought of your program making me more independent was a fascinating concept for me. Until I was introduced to the program, I was dependent on support staff for some of my reporting. I tried to do a lot of it myself but it got to the point where my "pecking" wasn't good enough. I really liked the idea of independence. There were moments when I wanted to walk away from [Dragon]! My colleague kept encouraging me to keep on trying. Finally, my efforts were rewarded. Suddenly, the words on the screen were the ones that were spoken by me. It was UNBELIEVABLE! As I developed more success, the more hopeful I became. As I became more hopeful, I became more confident. Whereas I was once intimidated by paperwork, with the assistance of Dragon NaturallySpeaking, I looked forward to the challenge that it brought.”

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