WinScribe Software Technical Support
You must purchase a Technical Support Contract from us before we can help you.
Call us at 1-877-493-7497 to purchase or extend a Service Contract. You can also call us at that number or send e-mail to winscribesupport(at)zephyr-tec.com with questions.
Dragon Software Technical & Training Support
Will Dragon 9 Work with Vista?
Yes, version 9.5 of Dragon is compatible with Vista (32-bit only). If you are running version 9.0 or 9.1, you can get download version 9.5 by going to the Nuance Vista web page and following the steps to download it.
Dragon 10.1 is fully compatible with Windows 7 (32 and 64-bit) and Vista (32 and 64-bit), and the 32-bit version of Windows XP.
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Dragon Home and Dragon Businesses Software Support Services
Before you begin using Dragon NaturallySpeaking you must be sure it is installed correctly. Easily 50% of our Dragon computer support calls are related to improper installation or insufficient computer specifications. Before installing Dragon software verify you have the proper system recommendations for best results with Dragon.
To find your pc system specifications, follow these steps:
To find System Properties: Minimize all open applications so you only see your desktop. RIGHT click on the "My Computer" icon. LEFT click on Properties. The General tab should indicate the System Properties and operating system and the last few lines of this page should tell you what kind of processor and how much RAM you have.
To check for the amount of free space on your hard drive Return to your desktop and double-click on “My Computer” icon. Right-click on the C: drive and choose properties. A pie chart will indicate the amount of free space available.
To determine the kind of sound card you have: you need to access your Control Panel. One way to do this is click on the "Start Menu", click on the "Settings" and then "Control Panel". Double-click on the icon that says, "Sounds and Audio Devices" or it also might say "Multimedia" or it also might say "Sounds". Click on the "Audio" tab, your sound card (or sound chip) will be the default device listed under "Sound Recording".
To find the version of MS Office: Launch Microsoft Word. Click the “Help” menu. Choose “About Microsoft Word”. A splash screen will appear indicating the version of Microsoft Word (and MS Office). If you do not have Word installed, follow the same instructions for Outlook or Excel. If you do not have MS Office installed.
Users often find their Dragon software has problems with the microphone headset. If during the New User Wizard, Dragon finds your microphone fails the test or gives you a score of less than 20, you should consider a new microphone or a USB pod.
For on-going Dragon support or individual support calls, Zephyr-TEC has a technical and training support department. We have several support options for users who are Dragon business professionals or Dragon software home users. Support can be over the phone and/or online with WebEx desktop sharing technology.
Dragon Training Improves Results
We recommended a minimum of eight hours of training for all types of new Dragon software business users. Dragon software depends on the cadence and rhythm of your voice to translate sounds into text (think of it as your dragon voice). While you must learn the software product’s dictation style, the dragon computer software must also learn the nuances of your voice to translate it correctly.
Dragon’s speech-to-text products can read emails and documents to you regardless of vocabulary of legal, medical or other professional fields. The time savings gained by using dragon computer products far out-weigh the training time required to use them effectively.
Without expert training most software computer users give-up and quit. Zephyr-TEC's knowledgeable and supportive trainers will teach you the proper skills and techniques to get you up and running quickly. Training helps ease the transition into a new way of using your computer and helps you to become a Dragon software expert as quickly as possible. This is not just one more piece of software to learn--this is a new and novel way to work.
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