Details of Pay-per-Minute Tech Support Contract

The Zephyr-TEC pay-per-use Technical Support option provides support to end-users based on the total number of minutes utilized. The charge is $3.00 per minute.

Technical support is LIMITED to the NaturallySpeaking application and ZTEC macros ONLY. We will not provide any technical assistance for Microsoft Office or any other applications or peripherals used by the end user nor will we provide any hardware support. Pay-per-use Technical Support provides telephone, email or web technical support by the minute.

We will track the actual time used for any telephone/e-mail/Web technical support and charge your credit card or corporate purchase order as support is utilized regardless of the nature of the support. For example, the end user calls with questions about commands. Any time spent on the phone, e-mail or web will be charged a $3 per minute charge. Technical Support staff may offer the end user an option to purchase an annual technical support contract. In some cases, the annual technical support contract may be a better value. A valid credit card (Visa, MasterCard or American Express) or Purchase Order will be required in order to utilize pay-per-use technical support.

Telephone technical support is provided Monday through Friday, 9 AM to 4 PM Pacific time. We will make every effort to respond within 24 hours (excluding weekends and holidays).

To purchase the pay-per-use technical support option, call 888-540-5999 or e-mail Technical Support at technicalsupport@zephyr-tec.com.